AICS combines Retrieval-Augmented Generation with automated ticket classification to deliver accurate, context-aware customer support at scale. Purpose-built for enterprise teams.
Trusted by forward-thinking enterprises
AICS brings together the most advanced AI technologies into a single, unified platform designed for enterprise customer service teams.
Unlike traditional chatbots, AICS retrieves relevant information from your knowledge base in real-time using Retrieval-Augmented Generation to provide accurate, contextual answers grounded in your documentation.
Core AIAI-powered classification automatically categorizes incoming tickets by issue type, reducing manual triage and accelerating resolution times.
Upload PDFs, manuals, and knowledge articles. AICS processes and embeds them into a semantic search index so your AI agent always has the latest information.
Automatically detect and redact personally identifiable information from tickets and responses, ensuring comprehensive compliance with all privacy regulations.
Builds an ever-growing repository of historical resolutions. AICS learns from past resolutions to suggest proven fixes for recurring issues.
Automatically generate concise summaries of lengthy ticket threads, helping agents quickly understand context and reducing average handle time.
AI improves over time by learning from agent corrections, resolved tickets, and explicit feedback loops — getting smarter with every interaction.
From ticket intake to resolution — a fully automated, AI-driven pipeline.
Upload your documentation — PDFs, manuals, FAQs. AICS processes and indexes them into a high-performance vector store for lightning-fast semantic retrieval.
Incoming tickets are automatically classified by issue type and priority using AI. Tickets are routed to the right team with full context attached.
The RAG engine searches your knowledge base, retrieves the most relevant information, and generates accurate, actionable responses grounded in your own data.
Every resolved ticket enriches the Problem Resolution Knowledge Base. AICS continuously improves, delivering better answers over time.
AICS delivers measurable results from day one — cutting costs, improving satisfaction, and freeing your team to focus on work that matters.
Cut customer support costs while maintaining or improving service quality. Automate routine inquiries and free up human agents for complex issues.
Instant, accurate, context-aware responses mean customers get the right answer the first time — dramatically improving CSAT and NPS scores.
RAG-powered responses and automated classification slash average handle time. Issues that used to take hours are resolved quickly.
Handle thousands of simultaneous conversations without adding headcount. AICS scales horizontally on Cloud Run to absorb any spike in support demand.
Eliminate human error and inconsistencies. AICS provides verified, accurate information directly from your knowledge base with accuracy.
Agents get AI-generated summaries, suggested responses, and instant context — so they resolve issues confidently and spend less time searching.
Built from the ground up with enterprise-grade security, privacy, and data isolation requirements.
Every customer gets a dedicated, isolated database. No shared tables, no data leakage — complete physical separation of tenant data.
Industry-standard OAuth2 flows with JWT access and refresh tokens. Bcrypt password hashing and encrypted credentials at rest.
Granular permissions with Admin, Manager, and Agent roles. Control exactly who can access what across your organization.
AI-powered detection and redaction of personally identifiable information ensures compliance with privacy regulations.
TLS in transit, AES-256 at rest. Tenant database credentials are individually encrypted with unique keys.
Architecture designed for privacy regulation compliance. Per-tenant data, audit trails, and privacy controls built in.
See AICS in action. Schedule a personalized demo with our team and discover how AI-powered customer service can reduce resolution times and improve satisfaction scores.